Return & Refund Policy
Last Updated: [March 2026]
At Scents From Memory Lane, every candle is carefully prepared to bring you a cozy, nostalgic experience. If something isn’t right, we’re here to help.
_________________________________________________________________________________________________________________
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Items must be unused and in original condition
-
Items must be returned in their original packaging
To start a return, please contact us at: hello@scentsfrommemorylane.com
_________________________________________________________________________________________________________________
2. Non-Returnable Items
Due to the nature of our products, we do not accept returns on:
-
Used candles
-
Items damaged due to improper use
-
Final sale or clearance items
_________________________________________________________________________________________________________________
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
-
Your order number
-
Clear photos of the item and packaging
We will gladly offer a replacement or refund if approved.
_________________________________________________________________________________________________________________
4. Refunds
Once your return is received and inspected:
-
Approved refunds will be issued to your original payment method
-
Please allow 5–10 business days for processing
Shipping costs are non-refundable.
_________________________________________________________________________________________________________________
5. Exchanges
We do not offer direct exchanges at this time. If you’d like a different item, please return your original purchase (if eligible) and place a new order.
_________________________________________________________________________________________________________________
6. Order Cancellations
Orders may be canceled within 12 hours of purchase. After this window, your order may already be processed and shipped.
_________________________________________________________________________________________________________________
7. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
_________________________________________________________________________________________________________________
8. Contact Us
For any questions or concerns, please reach out:
Email: hello@scentsfrommemorylane.com
Business Name: Scents From Memory Lane